7 Telemedicine Etiquette Tips: What Your Patients Expect

7 Telemedicine Etiquette Tips: What Your Patients Expect

Posted by & filed under telemedicine.

Without a doubt, telemedicine is changing the healthcare sector for the better. Patients are becoming increasingly open to the idea with each passing day. This increase can be attributed to the fact that telemedicine provides more accessible and more convenient healthcare. Healthcare providers are also enjoying the fruits of this technological advancement by having fewer hospital re-admissions, happier patients, better care outcomes, and a more profitable practice.

Even though telemedicine appointments are becoming popular, video conferencing etiquette can be a challenge to many physicians. How do you translate the empathy and trust of a healthcare provider on the screen? Are there any golden rules that providers can follow to make their virtual visits successful?

We present you with seven telemedicine etiquette tips that will make your appointment go more smoothly.

1. Use high-quality equipment.

Even though it may seem an unnecessary expense, using only the best equipment will allow you to communicate with your patient effortlessly. It is particularly important to use top-quality webcams to help your patient see you clearly and limit glitches. Patients feel more comfortable with a clear view of their physicians during telemedicine visits.  Similarly, use only high-quality sound equipment (speakers and microphones) for effective communication. Better equipment may sometimes cost a little more, but investing in top-notch equipment will pay off in the long run, with better appointments and happier patients.

Consult expert telemedicine solution providers for the best equipment to use for your virtual visits.

2. Dress the part.

You are a healthcare provider, and this obligates you to always dress as one whenever you are providing your services. Presenting yourself in a professional manner will make your patients more comfortable and confident in your role.

3. Be punctual.

One of the primary reasons patients prefer telemedicine to actual visits is that it saves them the time otherwise spent in waiting rooms. Therefore, it is not proper for you to keep them waiting too long by their computers. You can have a notification system set up for you that will let you know when a patient is available. Seek the services of professional telemedicine solution providers to have this feature installed on your system.

4. Create a professional space.

Whether you are working from home, the exam room, or your office, you need to ensure that your space is clean and quiet before any virtual visit. It is best to sit at a table or desk where you will have no distractions from noise or people walking through.

5. Thoroughly review each patient’s complaints.

Just like in any other medical visit, ensure that you read your patient’s complaints and charts before the virtual appointment. Familiarizing yourself with your patient’s information will make the visit easier and more productive for both parties.

6. Communicate effectively.

Always maintain eye contact with the patients by looking straight into the webcam instead of their onscreen faces. Some folks go so far as to attach googly eyes by their webcam to simulate eye contact!  Also, listen carefully to hear what they have to say and nod to indicate that you understand them. Ask the right questions to keep your patients engaged throughout the visit.

7. Properly define the post-appointment instructions.

Telemedicine visits can be a little bit more confusing than traditional office appointments. Since there is no physical paper with instructions, ensure that your patient is equipped with the necessary information to pick up electronically prescribed medication and to schedule a follow-up virtual appointment.  Make time to answer any final questions and clarify instructions before saying good-bye.

This is also a great opportunity to ask them about their experience with the virtual visit. You can then use the feedback to improve your next appointment.