Put Our Expertise to Work for You with Our Staff Augmentation Services

staff augmentation

In 2018, EHR Intelligence reported that a third of the professionals responding to the Health IT Industry Outlook Survey planned to submit outsourcing requests for EMR and clinical applications implementation support. EMR optimization and compensating for staff shortages were each reported as reasons for these requests by about a third of the respondents. More recently, a 2020 report on healthcare IT outsourcing forecasts that the market for healthcare IT outsourcing will reach $72.6 billion by 2025, with a compound annual growth rate of 7.6% during those five years. Primary factors listed for this explosion of outsourcing include a shortage of in-house experts, the reduction of operational expenses, and an increased need to integrate healthcare IT solutions.

At CIS, we understand your need to outsource this important work, and to have it done well at reasonable cost. That’s why, in addition to our expert implementation, migration, and optimization services, we also offer staff augmentation to suit your needs.

Staff Augmentation Services Offered

GO-LIVE SUPPORT – WHEN IT’S TIME TO GO LIVE, YOU DON’T HAVE TO GO ALONE

Getting a new system established and ready to run is only half the battle. The other half is ensuring that you are able to use the new system so that it provides maximum benefit to your practice as efficiently as possible. For most organizations, partnering with the right go-live support team when the time comes is a crucial component of their successful transition to a new system.

The process of finding and hiring temporary support staff can be costly and time-consuming, and all too often it is frustrating as well. Rather than using your organization’s time and resources trying to build a quality temporary support staff, let CIS do it for you! In addition to saving time and money, you will enjoy the benefits of world-class support.

At CIS, we understand that you need go-live support staff who are experts in the field, ready to hit the ground running, and committed to the success of your practice. We provide go-live support that is backed by decades of experience, and we work to make sure that the support team partnered with you possesses the range of skills required to meet the needs of your practice specifically. Our consultants take pride in exceeding your expectations, and bring creativity, flexibility, and a great depth of knowledge to your go-live efforts.

LEGACY SUPPORT – MIGRATION DOESN’T HAVE TO MEAN DISRUPTION

Change always brings challenges.  And a change from one system to another brings on some of the more significant challenges your organization will face. This is why it is critical to choose the right people to support the full functionality of your practice during the transition period.

CIS Consulting offers systems support that is grounded in broad experience and deep expertise. With knowledge of a variety of systems, we have what it takes to get you from one system to another without disrupting the everyday operations your organization depends upon. From mapping out the strategy for the migration to learning and implementing the new system to archiving and storing legacy data once the migration is complete, CIS consultants are with you every step of the way.

HELP DESK SUPPORT – SERVICE THAT WON’T LET YOU DOWN

Overwhelmed by your application investments or end-users? CIS Consulting is pleased to offer help desk support services to help enable clients to address application questions, issues, or enhancement requests. We offer help desk subscriptions and special project support to ensure a robust and efficient EMR. We won’t leave you hanging!

Services do not replace contracted annual maintenance or support fees with athenaHealth or VARs.

We support the following 3rd party applications:

  • Biscom
  • Clinical Content Consultants (CQIC Forms)
  • Clinically Speaking VRI (voice recognition)
  • Crystal Reports
  • Liaison EMR-Link
  • Logical Innovations Visual Form Editor (VFE)
  • SureScripts (SMPP, ACM, ESM)
TECHNICAL SUPPORT – THE EXPERTISE YOU NEED TO GET THE MOST FROM YOUR EMR

So you have invested in technology that is essential to the daily operations of your practice – that’s fantastic! Now you need to make sure it works exactly the way you need it to, and well. CIS offers expert support for every aspect of maintaining, improving, and customizing your EMR. Ask us about any of the following and see what we can do for you!

  • Content Development (VFE, CCC, CQIC)
  • Interface Development and Error Management
  • Staff Augmentation for Maintenance and Support of EMR
  • Fully Outsourced Support of EMR and Related Third-Party Applications
  • System Configuration and Customization
  • Testing and Validation
  • Upgrades
  • Data Extracts and Migrations